OR Solutions Renovation – Privacy Policy

At OR Solutions Renovation, protecting your personal information is a priority. We understand that when you share your details with us—whether for a cleaning project, an inquiry, or simply by visiting our website—you are placing your trust in our hands. This Privacy Policy explains how we handle your information, why we collect it, and the choices you have regarding its use.

1. Our Promise to You

We believe that your personal information should remain private and secure. OR Solutions Renovation complies with Canada’s privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and follows best practices for managing personal information responsibly.

Our guiding principles are:

  • Transparency – being clear about what information we collect and why.
  • Consent – ensuring you remain in control of your personal information.
  • Accountability – taking responsibility for safeguarding your data.

Limited Use – collecting only what is necessary and using it only for stated purposes.

2. Information We Collect

We collect information in two ways:

  • a) Personal Information You Provide

This includes information such as your name, address, phone number, email, and details about renovation services you request. For example, when you:

  • Submit a contact form on our website,
  • Request a quote for a cleaning project,
  • Communicate with us by phone or email, or
  • Enter a contract for services.

This information helps us respond to inquiries, prepare proposals, manage projects, and maintain billing records.

  • b) Information Collected Automatically

When you browse our website, our servers record certain technical details automatically, such as:

  • Your IP address,
  • The pages you visit,
  • The time and duration of your visit.

This non-identifiable data is analyzed in aggregate form to improve our website and services. It cannot be used to identify you personally.

3. How We Use Your Information

We use personal information only for purposes that are reasonable and necessary, including:

  • Communicating with you about your project or inquiry,
  • Providing estimates, contracts, or service updates,
  • Processing payments and maintaining records,
  • Improving our website and customer service experience, and
  • Complying with legal or regulatory requirements.

We will never sell or rent your personal information. Disclosure to third parties occurs only if:

  1. You have given explicit consent, or
  2. It is required by law.

4. Consent and Control

By providing personal information to OR Solutions Renovation, you are consenting to its collection, use, and disclosure in line with this Policy.

You have the right to withdraw consent at any time, subject to legal or contractual obligations. For example, if you withdraw consent while a project is ongoing, some information may need to be retained to complete contractual or legal requirements.

5. Accuracy and Access

We strive to ensure the personal information we hold is complete and up to date. If you believe information we have about you is inaccurate or outdated, you may request corrections.

You also have the right to know what personal information we hold about you. Upon written request, we will provide details about how your information has been used and whether it has been shared with others, except where restricted by law.

6. Protecting Your Information

We take reasonable precautions—both technical and organizational—to protect your information from loss, misuse, or unauthorized access. While no online system can be 100% secure, we follow industry-standard practices to reduce risks.

7. Use of Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and gather anonymous data on website usage. Cookies allow us to recognize returning visitors and understand which areas of our site are most useful.

You may disable cookies in your browser settings; however, some site features may not function properly without them.

8. Links to Other Websites

Our website may provide links to third-party websites. Please note that OR Solutions Renovation is not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing personal information.

9. Updates to This Policy

Privacy practices evolve as technology, laws, and business needs change. OR Solutions Renovation may update this Policy from time to time. The most recent version will always be posted on our website.

10. Contact Us

If you have questions about this Privacy Policy, want to access your information, or wish to update your consent, please reach out to us:

📧 Email: sales@orsolutionsrenovation.com